Niwwrd by Numeron Design Pvt. Ltd. Refund and Cancellation Policy
Thank you for choosing Niwwrd by Numeron Design Pvt. Ltd. for your design service needs. We are committed to providing you with top-quality design services. This Refund and Cancellation Policy outlines the terms and conditions under which refunds and cancellations are processed. Please read this policy carefully before making a purchase or requesting a cancellation.
1. Refund Policy
1.1 Refund Eligibility
We understand that situations may arise where you need to request a refund for our design services. Refunds will be considered under the following circumstances:
- Quality Issues: If you are not satisfied with the quality of our design work, you may be eligible for a refund. You must provide specific details and evidence of the quality issue.
- Missed Deadlines: In cases where we fail to meet mutually agreed-upon project deadlines, you may request a refund for the portion of the service that was not delivered on time.
- Payment Errors: If there is an overcharge or payment processing error on our part, we will issue a refund for the excess amount charged.
1.2 Refund Process
To request a refund, you must contact our customer support team via email at [email address] within [number of days] days of the completion of the project or upon identifying the issue that qualifies for a refund.
Your refund request should include the following information:
- Your name and contact information.
- Invoice number and project details.
- A clear description of the issue or reason for the refund request.
- Supporting evidence, such as screenshots or descriptions of the problem.
1.3 Refund Approval
Our team will review your refund request and supporting documentation. We will notify you of our decision within [number of days] days of receiving your request. If your refund is approved, we will process it within [number of days] days via the original payment method used.
2. Cancellation Policy
2.1 Cancellation by the Client
If you wish to cancel a design service project after it has been initiated, please notify us as soon as possible. Depending on the stage of the project and the resources already allocated, a partial refund may be granted, or a cancellation fee may apply. The specific terms will be discussed with you upon cancellation.
2.2 Cancellation by Niwwrd by Numeron Design Pvt. Ltd.
In rare circumstances, we may need to cancel a project due to unforeseen circumstances or if we believe that the project violates our ethical or legal standards. If we initiate the cancellation, you will receive a full refund for any services not rendered.
3. Contact Information
If you have any questions or need to request a refund or cancellation, please contact our customer support team at:
Email: [email address] Phone: [phone number] Address: [physical address]
4. Changes to the Policy
Niwwrd by Numeron Design Pvt. Ltd. reserves the right to update or modify this Refund and Cancellation Policy at any time. Any changes to the policy will be communicated through our website and will be effective from the date of publication.
By using our services, you agree to abide by this Refund and Cancellation Policy.
Thank you for choosing Niwwrd by Numeron Design Pvt. Ltd. for your design service needs. We look forward to serving you and delivering outstanding design solutions.